We want you printing professional badges on your first day with Volty ID — and we know that sometimes a product isn't the right fit. Here's how returns work.
1. Return Window
You have 75 days from delivery to return your printer for a full refund — no questions asked — as long as it has printed 25 cards or fewer. Please send it back with all original packaging, accessories, and documentation.
2. Before You Return — Let's Talk First
If your printer or supplies aren't working the way you expected, please call us before starting a return. Many issues are quick fixes. Call (877) 600-1120 Option 3 or email support@voltyid.com.
3. How To Start A Return
1. Email cs@voltyid.com or call (877) 600-1120 Option 2 with your order number.
2. Our team will verify eligibility and issue an RMA (Return Merchandise Authorization) number.
3. Pack the item securely in its original packaging with the RMA number visible on the outside.
4. Ship it back to our Mount Holly, NJ warehouse using the instructions we provide.
Returns received without an RMA number cannot be processed.
4. Refunds & Fees
Refund Process: Once inspected, we'll process your refund within 5–7 business days.
No Restocking Fees: We don't charge restocking fees. Returns that meet our policy receive a full refund of the product price.
5. Items That Can't Be Returned
• Printers that have printed more than 25 cards
• Opened ribbons and consumable supplies
• Custom or special-order items
• Software subscriptions (non-refundable)
• Items returned more than 75 days after delivery
• Items returned without original packaging
6. Questions?
Email cs@voltyid.com or call (877) 600-1120 Option 2.
Monday–Friday, 10:00 AM – 7:00 PM ET.